This Privacy Policy describes how Replay ("we", "us", "our") collects, uses and protects information when you visit our website or apply for our pilot program. Replay is operated from 17 Gordonos 3070, Limassol, Cyprus.
When you fill out the pilot application form, we collect: your work email, studio or game name, role, engine, MAU range, and a short note about your current retention pain. We do not collect this information until you submit it.
When you visit our website, our hosting provider may automatically log basic technical data — IP address, browser type, referrer, time of visit. This is standard server-log data used to keep the site online and secure. We do not use third-party advertising trackers.
We do not sell your data. We do not share it with marketing partners. We do not use it to train third-party AI models.
If your studio begins a pilot, our SDK or REST endpoint receives game event data — typically 8–12 named events per session, with anonymized player identifiers. We process this data to generate journey scenarios and measure holdout uplift. We never see or store personally identifiable player information unless you choose to send it, which we recommend you do not.
Application data is kept for up to 24 months after our last interaction, then deleted. Pilot event data is retained for the duration of the pilot plus 90 days, then deleted unless your contract specifies otherwise.
You can request access, correction or deletion of your data at any time by emailing us. Under GDPR and similar frameworks, you also have the right to object to processing and to lodge a complaint with your local data protection authority.
Data is encrypted in transit (TLS) and at rest. Access is limited to the small founding team. We do not store credit card numbers — payment processing is handled by Stripe.
We use a single first-party cookie to remember you across page loads on this site. We do not use third-party tracking cookies or advertising pixels.
For any privacy question, write to us at the address above or call +1 928 393 3088. We answer within 5 business days.